Swiss Customs issues warning against fraudulent messages

(Last modification 27.11.2015)

Bern, 27.11.2015 - Citizens have recently been receiving growing numbers of messages that supposedly originate from the Federal Customs Administration. The Federal Customs Administration is issuing a warning concerning these messages and recommends ignoring them and deleting them.

More and more frequently, citizens are receiving phishing messages as text messages or e-mails that supposedly originate from the Federal Customs Administration (FCA). Swiss Customs would like to point out that it does not send information by text message or e-mail when financial transactions are involved.

In the case of e-mails which originate from Swiss Customs, the sender always has an official address along the lines of: For the most part, phishing e-mails request account or personal data to be transmitted. Two current examples can be found in the right-hand column.

What can those affected do?

Swiss Customs recommends ignoring and deleting messages of this nature. In addition, those affected can report phishing e-mails to the Confederation's Reporting and Analysis Centre for Information Assurance MELANI.

People cheated out of money as a result of the message can file charges at their local police station and also notify MELANI.

Address for enquiries

This information is available in German, French and Italian


Federal Office for Customs and Border Security